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SHIPPING COSTS

 NL & BE: €0-€124: € 6,00 

FREE Shipping on orders over €125,00

 SHIPPING
We ship using PostNL. We ship anywhere in Europe with a valid shipping address. All Retail orders take up to 24 hours to process, fill and ship. We ship all orders Monday to Friday.

All orders placed on Saturday and Sunday will be processed the next business day; we do not ship on National holidays.

The price of shipping depends on the shipping address and ordering amount. Orders under €400 will be shipped via MyParcel. Orders over €400 will be shipped by TNT. Shipment fees for TNT can depend on the weight and size of the package and will be billed separately.

All shipping options have a tracking number. In Europe, it can take from 1 to 7 days for you to receive your order depending on your location. Worldwide it can take from 1 to 30 days (with a max of 50 days) to receive your order depending on the country.

Standard Shipping Times:
Benelux and DE: 2 days
FR, DK, CH and AT: 3-4 days
South and East Europe: 4-7 days
America’s: 7-20 days
Africa, Australia and Asia: 15-30 days

LOST PACKAGE
Supercilium is not responsible for lost or stolen packages. Please check with your local post-order company if you believe your package has been lost or stolen. Packages that are lost by will be replaced after 40 days of non-movement for domestic orders. Please note that refunds are not issued by Supercilium on lost packages.

RETURNS
Ship the unused item in the original packaging back to Supercilium within 14 days of delivery for a Store Credit or an Exchange (only available for damaged or incorrect orders). Supercilium gladly accepts unused, or defective full-priced merchandise for up to 14 days after the purchase date. Shipping charges are not refundable.

WARRANTY
We have a 30-day warranty against manufacturer’s defects.

If an item ever arrives broken or defective we will replace the same item free of charge. Depending on the item we may request that the defective item be returned.

Product discrepancies and/or exchanges need to be notified within 7 days after the product has arrived.